Last updated: 4 November 2026
Please read these Booking Terms carefully before making a booking. They explain your rights and our responsibilities when you book a package holiday with us.
By making a booking, you accept these Booking Terms, including the cancellation policy in section 9.
1. Who you are booking with
Your booking is with:
- Surf Camp Taghazout LTD
- Company number: 16350824
- Registered in England and Wales
- Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Business address (camp) and address for complaints: Taghazout Center, Taghazout 80022, Morocco; hello@taghazoutsurftrip.com; +212 637 305 952 (call or WhatsApp, no premium rate)
- Trading as: Taghazout Surf Trip
- Website: taghazoutsurftrip.com
- Email: hello@taghazoutsurftrip.com
- WhatsApp: +212 637 305 952
Surf Camp Taghazout LTD is the organiser of the package holidays described on this website.
When you book a package with us, you have a contract with Surf Camp Taghazout LTD. We are responsible for the proper performance of the travel services included in your package, subject to the rights and limitations described in these Booking Terms and applicable law.
2. Your package holiday
The packages sold through Taghazout Surf Trip combine two or more different types of travel service for the same trip and are sold to you at an inclusive price.
Depending on the package you choose, your package may include:
- accommodation;
- surf coaching;
- surfboard and wetsuit hire;
- meals;
- daily yoga;
- return airport transfers from Agadir;
- guided excursions;
- other activities expressly stated as included in your chosen package.
The exact services included in your package are those described on the package page and in your booking confirmation.
Optional activities, room upgrades and other services that are not included in your selected package are additional services and are charged separately.
Extras you choose at checkout (for example 1-to-1 coaching, the Imsouane day trip, quad biking or a massage) become part of your package. Their price is shown at checkout and in your booking confirmation and is included in the total price of your package. You pay for them at the camp. We are responsible for them in the same way as for the rest of your package.
You do not purchase the individual package components separately from us. The package you book is the combination of services stated in your booking confirmation.
3. Booking and confirmation
Submitting a booking through our website and paying constitutes a confirmed booking.
We email you a written booking confirmation as soon as your payment is accepted.
Your package contract becomes binding when your payment is accepted.
If, after your booking is confirmed, we cannot provide your package as agreed, we will tell you without delay. You can then accept a comparable alternative or end the contract and receive a full refund within 14 days. Your other statutory rights are not affected.
Your booking confirmation will state the package booked, the applicable dates, the number of travellers, the accommodation arrangements, the price and other important details of your package.
Once your booking has been confirmed, these Booking Terms together with the information contained in your booking confirmation form part of your package travel contract.
4. Package prices and what is included
All prices are shown in euros (EUR), unless otherwise stated.
The package prices currently published on our website are:
- Solo, per person, per night: €60 (never surfed / beginner) or €70 (intermediate). 3 nights €180 / €210; 7 nights €420 / €490
- For Two, per private ensuite room for two people, per night: €135 (never surfed / beginner) or €155 (intermediate). 3 nights €405 / €465; 7 nights €945 / €1,085
- Group & Family (two to five people), per person, per night, at the Solo price: €60 (never surfed / beginner) or €70 (intermediate). 3 nights €180 / €210; 7 nights €420 / €490
- Group & Family (six or more people), per person, per night: €55 (never surfed / beginner) or €65 (intermediate). 3 nights €165 / €195; 7 nights €385 / €455
- Stays of any length from 3 nights are priced at the same nightly rate multiplied by the number of nights
- Children are welcome from age 10 and pay the same price as adults
The price applicable to your booking is the price confirmed to you at the time your booking is accepted.
Unless expressly stated otherwise, package prices include the services specifically listed on the relevant package page and in your booking confirmation.
Where applicable, package prices include:
- accommodation;
- full-board meals;
- surf coaching;
- surfboard and wetsuit hire;
- daily yoga;
- return airport transfers from Agadir;
- the Moroccan tourist tax (taxe de séjour).
Taxes included. All prices shown include all taxes that apply to your stay, including the Moroccan tourist tax (taxe de séjour). You will not be asked to pay it on top of the price.
Any room upgrade, optional activity or other additional service will be charged separately at the price communicated to you before you purchase it. Extras you choose at checkout are part of your package and included in its total price (see section 2).
5. Payment
At checkout, you pay a 20% deposit, with the remaining balance payable on arrival.
The payment method and amount due will be shown during checkout.
Card payments are processed through Stripe. Your card details are entered into Stripe’s secure payment environment and are not received or stored by Taghazout Surf Trip.
No other payment is due before you arrive.
6. Information you provide when booking
You are responsible for providing accurate information when making your booking, including:
- your name;
- contact details;
- arrival and departure information;
- the number of travellers;
- any relevant special requirements;
- information concerning children or minors, where applicable.
Please tell us about any special requirement, such as a diet, before you book if it affects your decision to book, and in any case as early as possible. We confirm in writing the requirements we accept; they then form part of your contract. A request is not accepted merely because you have mentioned it to us.
If inaccurate or incomplete information supplied by you causes additional costs or prevents us from providing a service, you may be responsible for the resulting reasonable costs, subject to applicable law.
7. Transferring your booking to another person
You can transfer your package to another person who meets its conditions (for example the minimum age of 10). Tell us by email before the package starts; notice received at least 7 days before the start is always in time. You and the new traveller are jointly liable for any unpaid balance and for the actual, reasonable costs of the transfer, which we will tell you and prove.
Nothing in this section limits any statutory transfer rights you may have.
8. Changing your booking
If you want to change your booking after it has been confirmed, please contact us as soon as possible.
We will try to accommodate reasonable requests, subject to availability and the conditions of the relevant suppliers.
A change may result in additional costs where accommodation, transport or another travel service has to be changed.
We will tell you about any additional cost before making a change that results in an additional charge.
A change requested by you does not automatically create a right to a refund of services that you choose not to use.
9. Cancelling your booking
You can cancel your package at any time before it starts. Please tell us by email (hello@taghazoutsurftrip.com) or WhatsApp (+212 637 305 952). Your cancellation counts from the moment we receive it.
Cancellation fee
- Cancel by 23:59 Moroccan time on the 14th day before your arrival date (example: arrival 15 June, cancel by 23:59 on 1 June): no fee. We refund everything you have paid.
- Cancel later: the fee is 20% of the package price, not counting extras payable at the camp, which you can cancel free of charge. This fee equals the deposit you paid: we keep it, and you owe nothing more. If you booked on or before 4 November 2026 and paid in full, we refund everything beyond the deposit.
- If you book less than 14 days before arrival, this fee applies from the moment you pay.
We set this fee in advance from the time left before your arrival, the costs we usually save and what we can usually earn by re-letting your place. If you ask, we explain how it was set.
When no fee applies. You pay no fee and get everything back if unavoidable and extraordinary circumstances at or near Taghazout significantly affect your package or your journey there (for example a natural disaster or an official travel ban), if we cancel your package (section 12), or if you end the contract because we make a significant change to it (section 11).
Refunds are made without undue delay and no later than 14 days after the cancellation, to the card or account you paid with.
There is no 14-day “cooling-off” period for package holidays; this section sets out your cancellation rights. Your statutory rights as a package traveller are not affected.
10. Cancellation because of unavoidable and extraordinary circumstances
You may have the right to terminate your package contract without paying a cancellation charge where unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity significantly affect:
- the performance of the package; or
- the carriage of passengers to the destination.
If you terminate the package in these circumstances, you are entitled to a full refund of payments made for the package, in accordance with applicable law.
You are not entitled to additional compensation from us solely because you terminated the package under this statutory right.
Whether circumstances meet the legal threshold will depend on the circumstances existing at the relevant time and applicable law.
11. If we need to make a significant change to your package
Sometimes circumstances outside our control may require us to change an element of your package.
If we need to make a significant change to an essential characteristic of the package, we will inform you as soon as reasonably possible.
Depending on the circumstances and applicable law, you may have the right to:
- accept the proposed change;
- accept an alternative package offered by us; or
- terminate the package contract and receive the refund to which you are legally entitled.
We will explain the available options and any applicable time limit for responding.
12. If we cancel your package
We may cancel your package before it starts if unavoidable and extraordinary circumstances prevent us from performing it. We will tell you without undue delay. We then refund everything you have paid without undue delay and within 14 days, and we pay no further compensation.
If we cancel your package for any other reason, we refund everything you have paid within the same period and also pay you at least the amount you would have paid as a cancellation fee if you had cancelled on that day (section 9).
13. Our responsibility for the package
We are responsible for the proper performance of the travel services included in your package, regardless of whether those services are provided by us directly or by third-party suppliers.
For example, airport transfers may be provided by an independent transport company or taxi operator engaged by us. This does not remove our responsibility to you for the proper performance of the package.
If a travel service is not performed in accordance with the package contract, we will comply with our obligations under applicable package-travel law.
Where appropriate, we will:
- remedy the lack of conformity;
- offer suitable alternative arrangements;
- provide an appropriate price reduction; or
- provide other remedies required by applicable law.
If a significant part of the package cannot be provided as agreed and we fail to remedy the problem within a reasonable period where required, you may have the right to terminate the contract without paying a termination fee and receive the applicable refund.
14. Reporting problems during your holiday
You must tell us or our local contact without undue delay about any problem with a service in your package that you notice during your stay, so that we can put it right. Local contact: Ayoub, our founder, on WhatsApp at +212 637 305 952; Taghazout Center, Taghazout 80022, Morocco; hello@taghazoutsurftrip.com. Where you can, please report problems in writing by WhatsApp or e-mail and add photos; this helps us check and fix them quickly.
You can contact us using:
- Email: hello@taghazoutsurftrip.com
- WhatsApp: +212 637 305 952
Reporting a problem promptly gives us a reasonable opportunity to investigate and, where possible, correct it while you are still travelling.
15. Assistance if you are in difficulty
If you are in difficulty during your package, we will provide appropriate assistance without undue delay as required by applicable law.
Depending on the circumstances, assistance may include:
- information about health services;
- information about local authorities and consular assistance;
- helping you make communications;
- helping you find alternative travel arrangements;
- other reasonable assistance appropriate to the circumstances.
Where the difficulty is caused intentionally or negligently by you, we may charge a reasonable fee for assistance where permitted by law.
Any such fee will not exceed our actual reasonable costs.
16. Accommodation
Your accommodation is the accommodation specified in your booking confirmation or an agreed equivalent.
Room type, occupancy and bathroom arrangements are those stated in your booking confirmation.
Check-in is from 2pm to 8pm and check-out is by 11am, unless we agree otherwise.
Accommodation is subject to reasonable house rules, safety requirements and local regulations.
You are responsible for taking reasonable care of the accommodation and its contents.
You may be responsible for the reasonable cost of repairing damage caused by your intentional or negligent conduct, subject to applicable law.
17. Surfing, activities and safety
Surfing and other activities included in or purchased alongside your package involve inherent risks.
You must follow the safety instructions of our instructors, guides and activity providers at all times.
You must tell us or the relevant instructor before an activity begins about any medical, physical or other condition that could reasonably affect your ability to participate safely.
Our instructors or activity providers may decide that a particular activity is unsuitable or unsafe for you in the circumstances.
Weather, sea conditions, tides and other natural conditions may affect the location, timing or availability of surfing and outdoor activities.
Where an activity included in your package cannot safely take place, we may arrange a reasonable alternative where appropriate, subject to the nature of the circumstances and applicable law.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
18. Travel documents, entry requirements and personal insurance
You are responsible for ensuring that you have the travel documents required for your journey, including a valid passport and any visa, entry permit or other documentation required by the authorities applicable to you.
Entry requirements can depend on your nationality and circumstances and may change.
You should check the applicable requirements with the relevant authorities before travelling.
We strongly recommend that you purchase suitable travel insurance before travelling.
Your insurance should, where appropriate, cover:
- cancellation and curtailment;
- medical expenses;
- emergency assistance;
- baggage and personal belongings;
- surfing and other activities you intend to undertake;
- repatriation.
Travel insurance is not included in the package unless your booking confirmation expressly states otherwise.
19. Complaints
If you have a complaint during your holiday, please contact us as soon as possible so that we have an opportunity to resolve the problem.
You can contact:
- Surf Camp Taghazout LTD / Taghazout Surf Trip
- Email: hello@taghazoutsurftrip.com
- WhatsApp: +212 637 305 952
If your complaint cannot be resolved during your stay, please send us the details in writing after your return.
We acknowledge your complaint within 7 days and send you our answer within 28 days. You can write to us in English, French, Spanish or German. We do not take part in alternative dispute resolution, so we cannot refer your complaint to an ADR body. Your right to go to court is not affected.
Nothing in this section limits any statutory rights or remedies available to you.
20. Our liability
We are responsible for the proper performance of the travel services included in your package in accordance with applicable law.
Nothing in these Booking Terms excludes or limits liability where doing so would be unlawful.
We do not pay compensation where the problem is (a) attributable to you; (b) attributable to a third party unconnected with the services in your package and was unforeseeable or unavoidable; or (c) due to unavoidable and extraordinary circumstances. In cases (b) and (c) your right to a price reduction is not affected; where the problem is attributable to you, there is no price reduction either.
21. Events outside our control
We do not pay compensation for damage caused by unavoidable and extraordinary circumstances. Your right to a price reduction and your other statutory rights are not affected.
Examples may include, depending on the circumstances:
- serious natural disasters;
- severe weather;
- significant flooding or wildfires;
- war or serious security events;
- terrorism;
- serious outbreaks of disease;
- government restrictions;
- major transport disruption;
- other events that meet the legal definition of unavoidable and extraordinary circumstances.
Whether a particular event qualifies will depend on the circumstances at the relevant time.
Where such circumstances occur, we will communicate with you and take reasonable steps to minimise their impact.
22. Governing law and consumer rights
These Booking Terms are governed by the law of England and Wales.
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence, where that law would apply without this choice. You may also bring proceedings in the courts of the country where you live, where the law of that country or the EU rules on jurisdiction allow it.
Nothing in these Booking Terms limits your right to bring proceedings before a court where you are legally entitled to do so under applicable consumer-protection or jurisdiction rules.
If any provision of these Booking Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Changes to these Booking Terms
The Booking Terms that apply to your package are the version in force when your package contract is concluded, unless you and we subsequently agree otherwise or a change is required by law.
We may update these Booking Terms for future bookings.
Changes to these Booking Terms will not retrospectively alter the contractual rights of travellers whose package contracts have already been concluded, except where a change is required by law or agreed with the traveller.
The current version will be published on our website with the date on which it was last updated.
24. Important information about your package
Before you become bound by your package contract, we will provide you with the information required by applicable package-travel law.
Your booking confirmation will include or refer to the relevant information for your particular package, including the applicable travel services, dates, accommodation, price, payment arrangements, contact details and other information required by law.
Your booking confirmation and these Booking Terms should be kept for your records.
Key facts about your stay
- Surf coaching in groups of at most 6 guests per coach. Lessons, yoga and safety briefings are given in English only.
- Stays of 7 nights or more include four guided excursions; shorter stays include none.
- The stay is not suitable for people with reduced mobility. Tell us your needs before booking and we will tell you exactly what is possible.
- There is no minimum number of participants.
- The price includes all taxes, including the Moroccan tourist tax.
25. Contact us
If you have any question about your booking, please contact us:
- Taghazout Surf Trip
- Operated by Surf Camp Taghazout LTD
- Email: hello@taghazoutsurftrip.com
- WhatsApp: +212 637 305 952
- Website: taghazoutsurftrip.com
- Company number: 16350824
- Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Business address (camp) and address for complaints: Taghazout Center, Taghazout 80022, Morocco; hello@taghazoutsurftrip.com; +212 637 305 952 (call or WhatsApp, no premium rate)
These Booking Terms were last updated on 4 November 2026.